FREQUENTLY ASKED QUESTIONS:
Ordering & Shipping
Q: If I order today, when will my order ship?
A: Depending on the order volume and with holidays and promotional offers excluded, when you place your order before 2 PM central time, it will most likely ship the same day or within the next business day. Serialized items are the exception to this rule. A priority of inerrant operation is in place to ensure the correct items and serial number is disposed of and shipped. These orders typically ship within 48 hours of being placed.
Q: What does “in process” mean on my order?
A: You may see several status reports when referring to a recent order with DSG – In Process, Shipping, Complete, or Shipped. These are helpful customer insight tools that you may use to track the progress of your order through DSG. If your order shows “in-process” overnight or for more than 24 hours, it’s usually an indication you’ve ordered something that was on backorder. When we ship the item, the order status will update to say, “Fulfilled.”
Q: How do you charge credit cards when orders are placed? (How the banks or card issuers treat these transactions.)
A: Orders placed on dsgarms.com with a credit card payment are 'authorized' for the amount of the order when the customer submits the order. This authorization tells our system that the card is good and that the funds are available for us to complete the order when we are ready. At this point, no funds are given to DSG for the order. The card issuer has only told us that we can proceed if we choose to.
Later, when the order is completed, our system processes or 'captures' the amount of the order, and then the processor requests payment from your card issuer/bank, and eventually, DSG receives the funds.
Q: What is the ETA on my item?
A: ETAs are usually not provided by Manufacturers. This is why we do not list any ETAs on our offerings. DSG Brand items are the exception. Our production schedule may be quoted in the form of a range when speaking about DSG Belts and DSG Holsters. (Example: 2-4 weeks.)
Q: How do I know if my order has shipped?
A: Tracking information is provided at the time of shipment. You will be emailed tracking information once your order has been packed. Please note: The tracking number for your order is the bottom line of the invoice email that we send when your order ships.
Q: Are there any restrictions on high-capacity magazines?
A: Please check with your state regulations/local laws for ownership of high-capacity magazines BEFORE placing your order. High capacity magazines are not legal in all areas of the U.S. Customers in CA, CO, DC, HI, MA, MD, NJ, NY, and VA need to comply with all state and local laws regarding high capacity magazines.
Q: Do you have a layaway program?
A: We do not offer a layaway program.
Q: Can you explain your warranty?
A: Products offered sold under the DSG Brand have a limited lifetime warranty. If it breaks, we’ll fix it or replace it. Normal wear and tear issues are excluded from our warranty offerings. Products not sold under the DSG Brand have no warranty or replacement value at DSG Arms. Please contact the manufacturer of the product to determine their warranty standard.
Q: Why can I not see my LE/MIL pricing?
A: Your account has to be approved and upgraded before any discounts appear. Visit our “LE/MIL Discount” page for details. Also, you must log in to see your discount.
Military & Law Enforcement Discounts
Q. Do I pay additional shipping on backorders?
A. If DSG splits your order in two, you will not have to pay the shipping on your backorder. If you place an item on backorder with no others, yes, regular shipping charges will apply.
Q. When will my backorder be charged?
A. Backorders fulfilled within 90 business days of the original order will automatically be charged and shipped? If the order is older than 90 business days a DSG sales representative will contact you via phone or email to confirm shipping address information is still accurate.
Q. Do you charge a fee to use credit cards?
A. No credit card fees are charged online or over the phone. You may also pay with a Money Order.
Q: How much is shipping?
A: Shipping is determined by the weight and size of each item or combination of items. The shipping zip code determines the zone and thus increases the price. The farther your shipping address is away from DSG’s HQ, the higher the price you will pay to have it shipped. DSG’s HQ is located in Cleburne, TX. All shipments originate from our HQ. DSG charges actual shipping on each order.
Q: Do you have any free shipping codes?
A: Any discounts or offers are listed in the Specials Category. You may also receive promotional offers within sales fliers and emails. Keep up with DSG on Facebook, Twitter, Instagram, and AR15.com for the most up to date discounts and offers.
Q: Do you ship lowers to CA?
A: DSG does not ship serialized items to California (we are not set up with the CA Department of Justice).
Q: When will my RMA be processed?
A: Returns are processed the day after they are received. Please allow 24-48 hours.
Q: My bank statement shows that I was double-charged for my order, or it shows a charge for my order total and a separate charge for a lesser amount. Why is this?
A: Your order contained one or more back-ordered items. When you place an order with DSG, there is an authorization made for the total amount of the order. If back-ordered items are present, we will void the initial authorization and re-charge the card for the total of the remaining in-stock items. DSG does not charge you for back-ordered items until they are in-stock and ready to ship. If you are seeing more than one charge or authorization on your card, it is because your bank, credit card, or financial institution has not released the funds from the initial transaction yet. Please consider calling your card issuer to find out how long their holding period is.
Q: Since the new website was launched, I have not been able to access my historical purchases or view my existing backorders. Is there still a record of my past purchases? Do I still have open backorders?
A: We still have a record of all of your past purchases, and would be happy to provide you with an electronic copy of them at any time. Any item you had on backorder before the update is still an open backorder unless we have attempted to contact you regarding its availability and have been unable to do so. In the event that we are unable to verify a backorder with you personally, the order is canceled and the item will need to be re-ordered.
Purchasing Firearms:
Q: Do you purchase used firearms?
A: We do not purchase used guns or accept trade-ins from our customers. However, we are involved with Law Enforcement trade in’s which from time to time will appear online and be described as used.
Q: What do I need to build an AR? What parts am I forgetting?
A: Rail? Trigger? Barrel? Give us a call and our knowledgeable staff will assist you in any way possible. 800-382-7571
Q: Do you ship lowers to CA?
A: DSG does not ship serialized items to California.
Q: Does my FFL need to send you a copy of his license?
See HOW TO PURCHASE A FIREARM ONLINE.
Purchase Firearms & Suppressors Online
Q: Do I need to put my FFL’s address in as the Ship to address for my order?
A: Use YOUR shipping address when placing the order. Once the order is placed, you will receive your order #/confirmation. Please contact your preferred dealer and provide them with this order #, your full name, and instruct them to submit a signed copy of their FFL with your information attached. Please note: It is important that your name and order number are submitted with the FFL so that we know which order the FFL is for.
LE/MIL DISCOUNTS:
Q: Why can I not see my LE/MIL pricing?
A: Your account has to be approved and upgraded before any discount appears. Visit our “Debrief” page for details. Also, you must log in to see your discount.
Military & Law Enforcement Discounts
Q: How do I apply for the LE/MIL discount?
A: Please see Military & Law Enforcement Discounts
TERMS OF SERVICE:
DSG Inc/DSG Arms reserves the right to refuse service to anyone, for any reason we deem necessary.
If we believe in order to be fraudulent, we will attempt to contact you and verify that it is not.
If we are unable to do so, the order will be voided.
