We will post updates here on our operating status and other related info during this National Health Emergency related to the Covid-19 outbreak.
Do not use the blog comment system for order status or inventory status questions. Contact DSG directly via email [email protected] or 800.382.7571 M-F 8-5 CDT.Requests placed in the comment system are not monitored and will not be answered. Include your specific order number and a concise description of your needs if contacting us by email.
Be advised that adding to or modifying orders already placed may delay your shipment during this period of high order volume.
3/30/2020 9:23am CDT - For local mil/le customers we now have a curbside pickup system in place. Call 817.806.9242 M-F 8-5CDT to place orders or make inquiries. For fastest service place the items you want in a shopping cart after logging in. Reps can see your cart when you call in and can start working on your order asap. Weapons/4473's can be processed @ curbside as well with our ipad forms system.
3/26/2020 4:12pm CDT - Streamlight is currently shut down and not processing orders.
3/25/2020 10:49am CDT - Order processing and shipping are still operating near real-time. Order cutoff for same day processing is approximately 12-1CDT. Freight shipments are currently arriving on time and arriving daily. Most of our suppliers are still operating at or near full capacity.
3/22/2020 9:03pm CDT - To limit exposure for our employees and to make every effort to maintain our operating status, DSG's facility will be closed to visitors and onsite customers until April 3, 2020. Orders shipped within North Texas should be available on a next day basis if required. For special handling of essential items in our local area, please contact a DSG rep by phone @ 800.382.7571 M-F 8-5 CDT to make arrangements.
3/21/2020 7:56am CDT - Currently DSG is operating at full capacity as are our freight carriers. Shipping is maintaining real-time status, but order volume is high. Order cut off times for same day shippng are now expected to run closer to 12 noon on most weekdays. Monday shipping is very high volume, but we expect no more than one day delay currently. For Military or Agency orders that require expediting please contact a DSG rep by phone @ 800.382.7571 M-F 8-5 CDT.
3/20/2020 4:00pm CDT - Lowa boots order processing may be delayed due to CT shutdown order. Plants in Europe are still in production, but shipment delays are to be expected until CT personnel can resume warehouse operations. For Military or Agency orders that are pending, please contact DSG with your order details or requirements for a more precise ETA.